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Answers to FAQ:
NO.1
Q: My package was sent through sea transportation. Why are there no logistics updates?
A: The logistics cycle of sea transportation is 1~2 months. The logistics time is dependent on the post office’s official reference time and delay may occur as no service is available from the post office on festivals and holidays. Our company will not bear any responsibilities for delayed delivery due to objective causes such as weather.

NO.2
Q: Is customs clearance service included? What to do if there are any duties?
A: Our company does not offer customs clearance service. Duties may be generated from sampling inspection by the customs. If there are any duties, you should handle them on your own.For more details, please see

NO.3
Q: Why does a to-be-paid status still remain in the system after I have paid the waybill?
A: There may be a possibility of payment failure or the status in the system is not updated timely after you have made payments through the payment system of a few banks or Mobile Alipay. If you are sure that the payment has been deducted from your bank card, please do not make repeated payment. Please send the number of the waybill you have paid, warehousing ID and payment screenshot to cs@jpdeliver.com. We will make confirmation and modify the status timely upon receiving your email.

NO.4
Q: I have received the package, but the inner articles are broken. (The outer case is damaged and the commodity is lost.) What shall I do?
A: Please ask the post office to issue a certificate, and then send the certificate, package outer case picture, shopping website commodity order details and damaged commodity picture to cs@jpdeliver.com. We will assist you in lodging a claim against the post office.For more details, please see

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As there are many people waiting for our inquiry service, please prepare your waybill No., warehousing ID and inquiry questions, fully describe your demands and offer them to our customer service representatives. We will reply you as soon as possible. You may not receive our reply in some QQ temporary dialogues due to your personal settings. If you still have not received our reply for a long time, please add our QQ into your friend list before inquiry.

Service hours: 9:00-18:00 from Monday to Friday (no service available on festivals and holidays)

“JpDeliver Customer Service Center”