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 FAQ



How to find Japan domestic shipping tracking No.?

In order to ship the goods rapidly, JpDeliver requires you to notify us of your online purchasing orders after the Japanese shipping company ships the goods. After you have placed an order on a Japanese shopping website, the shopping website will send a notice email to you or you can confirm the information on the website. Please see the following for the confirmation methods of various shopping websites:
1. Japan Amazon
Japan Amazon’s shipping partner is Yamato.(ヤマト)
Japan Amazon order record (Japanese page)Click here
Or obtain the Japanese shipping company name and shipping tracking No. through clicking on the yellow button "配送状況を確認する" in "注文履歴" on Japan Amazon.
Search "配送業者" and "お問い合わせ伝票番号".
Or obtain the shipping company name and shipping tracking No. through the notice email.
Japan Amazon order
2. Japan Rakuten
Japan Rakuten order record (Japanese page)Click here
Or, after you have logged in, click on "購入履歴" at the upper right on Rakuten. After going to the page, click on "購入履歴詳細" to check the shipping tracking No.
If confirmation cannot be made in this way for some stores in Rakuten, you can obtain the shipping company name and shipping tracking No. through the notice email.
Japan Rakuten order
3. Other Japanese shopping websites
Other shopping websites are basically similar. You can check the email indicating that the delivery has been completed. Search “問い合わせ番号” or “追跡番号” in the email to obtain the Japan domestic shipping tracking No. and notify us of it.
Japanese reference:
ヤマト(yamato):Yamato
佐川急便:Sagawa Express
ゆうパック:Japan Post
お問い合わせ番号:Inquiry No.
追跡番号:Tracking No.
4. In case there is no shipping tracking No., there is no need to notify us.
If the Japanese seller ships the goods without shipping tracking No., there is no need to notify us. JpDeliver will enter a virtual shipping tracking number. No description will be shown for packages without shipping tracking No.
It is recommended to ship the goods by a seller who can provide the shipping tracking No. JpDeliver will not bear any responsibility if the commodity is lost because there is no shipping tracking No.