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Fast, Safe and Inexpensive Japanese Forwarding service.



 FAQ



Recipient name on Japanese shopping websites

1. Must the recipient name in my online purchasing order match the name of the registered recipient in my shipping order with JpDeliver? The recipient name in your online purchasing order must match the name of the registered recipient in your shipping order with JpDeliver. If they are different, your order will be treated as a malicious one and the goods will be returned to the seller by us.
2. What to do if the Chinese characters of the recipient name become messy codes on Japanese shopping websites? If the Chinese characters of the recipient name become messy codes on Japanese shopping websites, please change your name into traditional Chinese characters, pinyin or Japanese katakana. Please contact our customer service representatives if you have any questions.
3. How to handle the package with different recipient names? The package with the recipient name in your online purchasing order different from the name of the registered recipient in your shipping order with JpDeliver will not be warehoused. We will arrange for the goods to be returned to the shipper with payment to be made after the arrival of goods and the shipping fee for goods returned will be borne by you.