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Fast, Safe and Inexpensive Japanese Forwarding service.



 FAQ


1. User registration and user information modification
Registration process
I have not received the registration email
Modify user information
Unable to log in
Forgot password?
Documents verification
2. Shopping FAQ’s
Japan online shopping guide
Can I pay upon the arrival of the commodity?
Will my package(s) be opened for examination during shipping?
Will I receive a purchase invoice?
Nonmailable articles
3. Payment method
Pay with UnionPay
Modification of shipping order after payment
Payment limit
4. Warehousing, payment and shipping
Commodity and payment confirmation processes
Countries and areas where delivery is available
Can the delivery date and time be specified?
Can the shipping date and time be specified?
Find Japan domestic shipping tracking No.
What to do if there are any duties?
5. Points
Earn points
Use of points
6. Shipping
Shipping method
Tracking
Indemnification

3. Payment method

Can the shipping order information be modified after payment? After the shipping order is successfully paid, the information such as shipping order amount and recipient cannot be modified. Please modify the information before the shipping order is paid.
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